Refund & Exchange Policy

We want you to be happy with what you ordered. If something isn't right, here's how it works.

Returns

  • You have 14 days from the day you receive your order to return it for a refund.
  • The item must be unworn, unwashed, undamaged, and clean, with all original tags still attached.
  • Return shipping is paid by you, unless the item arrived damaged, defective, or we sent the wrong item or size — in that case we cover it.

Faulty or Wrong Items

  • If your order arrives damaged, defective, or incorrect, message us within 48 hours of delivery with your order number and photos.
  • You have 30 days to report a defect that wasn't visible on arrival.
  • We'll replace it, exchange it, or refund you in full — your choice. You don't pay any shipping on these.

Exchanges

  • Exchanges are available for 14 days from delivery, subject to the same condition rules above.
  • You cover the exchange shipping fee, unless the exchange is because of our error.
  • Exchanges depend on stock. If your size is sold out, we'll refund you instead.

How Refunds Are Paid

  • Cash-on-delivery orders are refunded by [Instapay / bank transfer / wallet transfer] to an account in your name.
  • Card orders are refunded to the original card.
  • Refunds are issued within [14] business days of us receiving and checking the returned item. Your bank may take a few days more.
  • Original shipping fees are refunded when the return is because of our error.

How to Start a Return or Exchange

Message us on Instagram @district21.studios or email district21.customersupport@gmail.com with your order number and, if it's a fault, photos. We'll confirm the next step and arrange pickup or return details.

Please don't send anything back before we confirm — we can't process a return we're not expecting.

Important Notes

  • Items returned worn, washed, altered, or without tags will not be accepted and will be sent back to you.
  • We review each request before approving it.
  • These terms don't affect your rights under Egyptian Consumer Protection Law No. 181 of 2018.